Lending Process Manager

Lending Process Manager
Posted 2 years ago

Start date: ASAP

Duration: 9-12 months of expected mission duration

Location: Brussels

Within the End-to-End Operations structure, the Lending Process department is responsible for the management, monitoring and continuous improvement of the end-to-end value chain relative to the credit landscape. The various actors in the value chain are Business RPB and CPBB, Analysis & Decision, Contracting & Servicing, Risk, IT, the CCC Mortgage,…
Function description: As process officer, you are responsible for supporting the different actors in the change process relating to the credit landscape. Your responsibilities include the following activities:
  • Adopt a coordinating role and support in process changes related to credit, and foresee the necessary change management.
  • Assume, as process responsible, the responsibility for the identification, development and specification of process improvements within the end-to-end horizon, and to ensure that stakeholders support and endorse the proposed solution.
  • Define the As Is and To Be processes.
  • Detecting and documenting potential improvements.
  • Participating in the Customer Experience Design. Integrate the “outside in” processes and swim lanes in the business needs analysis.
  • Ensure the timetable, the scope and quality for the delivery of process deliverables.
  • Align with all participants and experts associated with the project for the Process dimension, while improving their outputs and ensuring their accuracy.
  • Work on the principles of existing methodology for project management, process management (BPM / ARIS) and business analysis.
  • Create and maintain documentation of the concerned processes.
  • Using your experience (processes, projects and credits), support colleagues within the team.
Education: Bachelor/Master or e quivalent by experience
Languages Requirement: Fluent in Dutch & French, Good in English
Experience: + 5 years of experience
Similar experience in terms of process, project & change management
Written Communication experience
Preferable: BPM (Business Process Management) certification is an asset
Experience with a workflow tool (ARIS Express, Visio) is a plus

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