Operations Officer

Operations Officer
Posted 1 year ago

  • General administrative support
    • Processing of expense reports within 10 business days.
    • Inform internal customers in a kind and resolved manner in case of problems. Report potential problems to management.Treatment of expense notes in the tool Concur, according to the rules established by the bank (the expense notes policy).
  • Review the existing way of working and suggest actions to optimize and simplify processes.
  • S/he is one of the contributors to the department targets. S/he also works on the continuous process improvements, proactively analyzing and driving quality of the department’s deliverables.
  • S/he works with different tools (ERP system: SAP, SAAS & non-SAAS applications) on a daily basis and should be able and willing to acquire the functional knowledge and build up the necessary experience.
  • The Multi-Skilled Administrative Resource actively participates in the  P2P Team by supporting the BAU activities.
Language requirements Dutch Strong written and spoken communication skills
French Strong written and spoken communication skills
English Strong written and spoken communication skills
Education Minimum bachelor degree or equivalent by experience
  • Expectation: 50% on site & 50% homeworking
Required experience / knowledge At least 3-5 years of relevant experience
Technical experience mandatory
  • Microsoft Office applications (good knowledge of Excel is a must)
  • Experience with and knowledge of SAP (as end-user)
  • Knowledge of SAAS applications  is a plus
  • Being “technology savvy” is key.


Business experience mandatory
  • Experience in working in operational teams
Soft skills
  • Strong communicator, diplomatic and customer-oriented
  • Able to work independently
  • Problem-solver
  • Accuracy and precision, quality-minded
  • Structured approach
  • Goal-oriented

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