Process Officer – Jira/Snow System Admin

Process Officer – Jira/Snow System Admin
Freelance
Brussels
Posted 3 years ago
Mission context
Process Officer
– Jira/Snow System Admin – 

The objective is to deploy a centralized task & case management tool (JIRA/SNOW) for the whole Securities department to improve team efficiency. This will deeply change the way of working of the operational teams.
Function description
  • The new Business Process Engineer will have to perform the following actions:
  • Understand how Business activities are handled within each team. Most activities are currently handled in functional mailboxes in Outlook. You will have to organize, manage, perform & document interviews, workshops, analyse some documentation, etc..
  • Define a new improved way of working for each team thanks to JIRA/SNOW specificities.(Dashboards, boards, Kanban, workflows, SLA’s, Automation rules, post-functions, user management, custom fields, configuration schemes, etc.)
  • Implement new designed way of working within JIRA/SNOW. You will be responsible to configure what you’ve designed. You will enter in contact with the IT team linked to our project to develop customized features or all changes that requires codes development.
  • Perform Change activities to ensure a proper implementation of the developments within all teams. (create trainings, testing plans, roll-out phase, etc)
Language requirements Dutch Good written and spoken communication skills
French Good written and spoken communication skills
English Good written and spoken communication skills
Education
  • Bachelor or master degree
Required experience / knowledge At least  3  years of relevant experience
Technical experience mandatory
  • Previous experience with JIRA/SNOW (as system Admin – configuration of the tool: no user experience only) and/or certification on JIRA Admin (ACP-100)
  • Experience with Data & process management
  • Organizational skills (workshops, brainstorming, brown paper sessions, interactions, facilitator roles)
  • BPMN
  • Affinity with IT Tools including consequent configuration efforts
preferable
  • Experience with JIRA Service Desk/SNOW
  • Affinity with IT domain – html
  • Lean & Process Improvement methodology
  • Familiar with project lifecycle and project environment
Business experience mandatory
  • Good understanding of work flow processes
  • Process optimization
  • Solution driven mindset
  • Good soft skills (communication, structure, presentation)
preferable
  • Knowledge the whole Securities Handling environment of a (retail) bank is a plus
  • Experience in complex environment with multi-disciplinary tasks
  • Change management skills (trainings, deck presentation, etc.)
  • Strong stakeholder management experience
Soft skills
  • Well structured
  • Quick self-starter, pro-active attitude
  • Proven negotiation skills and ability to build consensus
  • Excellent Communication (written & oral) and negotiation skills
  • Able to work effectively with all levels in the organization
  • Good analytical and synthesis skills
  • Commitment, perseverance & Challenges are key concepts that define you
  • Team player but who can quickly work autonomously.

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